The OpenSIMPLY Demos 4.2 has been released.
The release contains many improvements in functionality, the use of COMTAY 5.0 as an engine, as well as support for the resolutions of modern displays.
The OpenSIMPLY demo models contain the queuing theory examples representing call centers of varying complexity.
Call center simulation modeling is an important approach in the scientific research of call centers.
All these examples are useful for both learning and practice.
When simulating the demo models, important call center metrics are obtained:
- Average Speed of Answer (ASA)
- Average Handle Time (AHT)
- Average Waiting Time (AWT)
- Average Call Abandonment Rate (ACAR)
- Agent Utilization
- Call Arrival Rate
- Percentage of Calls Blocked
- Lost Calls Rate
The demos provide standard and extended statistics for simulation models of call centers too.
The OpenSIMPLY simulation demo is free software; you can use it or redistribute under the terms of the End-User License Agreement.
Feel free to
ask a question or report an issue.
Installation
The OpenSIMPLY demos are the simulation models already compiled into executable binaries.
No installation required, even the OpenSIMPLY.
The package only needs to be unpacked to the preferred location and the desired model just needs to be run as an executable.
Uninstall demos
Remove the directory with unpacked demo files. No other actions required.
