The demo models contain the queuing theory examples representing call centers of varying complexity.
These examples are useful for both learning and practice.
When simulating the demo models, important call center metrics will be obtained:
- Average Speed of Answer (ASA)
- Average Handle Time (AHT)
- Average Waiting Time (AWT)Average Call Abandonment Rate (ACAR)
- Agent Utilization
- Call Arrival Rate
- Percentage of Calls Blocked
- Lost Calls Rate
The demos provide full standard and extended statistics for simulation models of call centers too.
Feel free to ask a question or report an issue
Remove the directory with unpacked demo files. No other actions are required.