The demo models contain the queuing theory examples representing call centers of varying complexity.
These examples are useful for both learning and practice.
When simulating the demo models, important call center metrics will be obtained:
Average Speed of Answer (ASA),
Average Handle Time (AHT),
Average Call Abandonment Rate (ACAR),
Average Waiting Time (AWT),
Call Arrival Rate,
Percentage of Calls Blocked,
Lost Calls Rate,
The demos provide full standard statistics of simulated models too.
Feel free to report an issue or ask a question
about the demos.
Remove the directory with unpacked demo files. No other actions are required.